Make Your Claim

Now that you have completed the GOV.UK Verify process, you are ready to make your claim.

This page will outline the step-by-step process that you must go through to claim unpaid wages, holiday pay and redundancy payments. For ease you can print this page here: RPS Assist Print

The Government's RPS website has a process to claim for redundancy and any other monies owed. This is then calculated and paid by the Government, up to a certain amount. 

You can claim from the Redundancy Payments Service if all of the following apply: 

  1. You are an employee of the insolvent company (as opposed to a contractor). Click here to clarify your employment status. 
  2. Your employer is formally insolvent or is in the process of entering in to formal insolvency.
  3. You have any unpaid wages, holiday pay, redundancy or notice pay.

Once you have completed GOV.UK Verify, you can navigate back to the Redundancy Payments Service on the GOV.UK website. There you must fill out more information to complete your claim. 

The initial information you will need to fill out includes:

  1. Enter your details – your name, date of birth, gender and contact address
  2. Confirm your details
  3. Find your employer using your case reference number, your Insolvency Practitioner should have provided this. If you don't know your case reference find more information in our jargon buster.

After you have entered this information, you will move on to the redundancy claim. This process has 9 sections.

Outlined below are details of each section. We have included the information that you should have to hand to help you with your claim. We have also listed questions that you will be asked to answer.


Section 1 – Your Employer Details

You will be asked to enter your employer details.

Information like your contract, recent payslips, any official letter of redundancy, and any other employment documents will be useful at this stage.

This section includes the following questions:

  • What was your job title?
  • What was your employee number? (optional)
  • What category of worker were you?
  • When did your employment start?
  • What was the last day you worked for your employer?
  • Was this the date your employment officially ended?
  • When did your employment officially end?
  • Did your employer give you notice before your end date?
  • When did your employer give you notice?
  • Do you want to claim compensation for loss of notice?


Section 2 – Your Employment Details

Next, enter your wage and working hours.

Information like your contract, recent payslips, time sheets and any other employment documents will be useful at this stage.

Questions include:

  • What was your gross income? - this means your income before tax and deductions
  • If you were paid weekly, which day of the week were you normally paid?
  • Did your contract include any additional bonus or commission?
  • How much bonus or commission did you get, and how often?
  • How many hours a week were you contracted to work?
  • Did your contract state you were paid for overtime hours?
  • How many overtime hours did you normally work?
  • Which days did you normally work?
  • Did you work irregular shift patterns?
  • Please tell us about your irregular shifts.


Section 3 – Your Redundancy Claim

You can claim redundancy pay from the Redundancy Payments Service if all of the following apply:

  1. You are an employee of the insolvent company (as opposed to a contractor). Click here to clarify your employment status.
  2. You've been made redundant after being continuously employed for 2 or more years,
  3. Your employer is formally insolvent or is in the process of entering in to Insolvency formal insolvency,
  4. Your employer has not paid you your redundancy entitlement.

The questions in Section 3 are:

  • Would you like to claim for redundancy pay?
  • When did you write to your employer or an employment tribunal about your redundancy claim?
  • Did you get a redundancy payment from your employer?
  • How much was your redundancy pay?


Section 4 – Any Breaks in Employment

The Government needs to know about any periods you weren’t working in order to calculate your claim. A break in employment can include strike action, redundancy, unemployment or working abroad and not paying UK National Insurance. It does not include sick leave or maternity or paternity leave.

In this section you can add more than one break in employment.

Your contract and the dates when you were absent from work will be useful information for this section.

The questions in Section 4 are:

  • Did you have any breaks in employment?
  • What was the reason for this break in employment?
  • What is the period for which you were working abroad?
  • What is the period for which you were on strike?
  • What is the period for which you were on break for other reasons?
  • Why did you have this break?


Section 5 – Your Holiday Pay

If you have worked a full holiday year, you can claim a maximum of 6 weeks holiday pay.

The Government will need to know how much annual leave you were entitled to, as well as how many days you’ve taken this holiday year.

They also need to know how many days off that you may have taken that you have not been paid for.

It will be useful to have your contract, as well as any other information like payslips and time sheets that show your holiday entitlement.

The questions in Section 5 are:

  • Are you owed any holiday?
  • What was the start date of your holiday year at your employer?
  • How many days holiday per year, including bank holidays, were you entitled to?
  • Did you carry over any holidays from last year?
  • How many days have you carried over from last year?
  • How many days have you taken this year, including bank holidays?
  • Did your employer pay you for all of these days?


Section 6 – Wages & Monies Owed

In section 6, you will be asked about any money you are owed and when you earned it. This includes wages, commissions, overtime, and any bonus payments. Expenses are not included.

Your contract, recent payslips, and any other documents relating to your wages will be useful for completing this section.

The questions in Section 6 are:

  • Are you owed any money?
  • Did your wages have any deductions imposed by a court?
  • What is the period for which you are owed wages?
  • Did your employer attempt to pay you?
  • What is the gross amount of pay owed for this period?
  • Number of unpaid days worked
  • What is the net amount of pay owed for this period?


Section 7 – New Employment

There is only one question in Section 7. It is:

Have you had a new job since you were made redundant?


Section 8 – Other Details

In section 8, you will be asked more about how much you are owed. You will also be asked for some details about your claim.

Information that will help you in this section include details of any items your employer bought on your behalf that you haven’t paid for, and any outstanding loan agreements with your employer.

The questions in Section 8 are:

  • Have you been awarded any payments in relation to your job ending by an Employment Tribunal?
  • Do you owe your employer any money?
  • How much do you owe your employer?
  • What is this money owed for?
  • Is there anything else you wish to tell us about your claim?(optional)
  • Did anyone assist you in completing your claim?
  • Who assisted you in completing your claim?
  • Who helped you with your claim?


Section 9 – Complete Your Claim

To receive a summary of your claim, you will need to provide contact details, your National Insurance number, and your payment details.

Select ‘Continue’ to be taken to the contact details page. On the email address page, fill out your email address and then select ‘Continue’ or check the box to waive this step and receive your notification by post.

You will then receive an email or letter that sets out all of your answers and allows you to understand and agree with the declaration you made when completing the form.

Receiving Your Redundancy Payment(s)

After you have completed your redundancy claim, you will receive notice – usually by email – from The Insolvency Service confirming that your claim for payments from the National Insurance Fund has been received.

Your claim will then be assessed. After it has been assessed, you will receive a letter of approval or denial.

If approved, the money will be sent to you using the method you requested. The letter – which will normally be attached to an email – will include the amount and breakdown of the payment.

Notice Pay

In addition to your statutory redundancy pay, you may be entitled to contractual notice pay


Further Information

To get an indication of how much you could claim, try our RPS Claim Calculator above.

The process takes time to complete and there are many factors that influence when you will be paid.  For more detail, visit How long does it take?

As well as helping you make your claim, you may want to make a plan. Read our advice about financial support and personal support